SoundAI Store Privacy Policy

Effective Date: 2025.6.23

Beijing SoundAI Technology Co., Ltd. (hereinafter referred to as “we”) is the developer and operator of the SoundAI platform. We fully understand the importance of personal information to you and value your trust in us. We are committed to protecting your personal information and privacy in accordance with the provisions of laws and regulations and industry best practices. We have established this “Privacy Policy” and would like to specially remind you to carefully read and understand this policy before using SoundAI and its related services so as to make appropriate choices.

The “SoundAI Store Privacy Policy” (hereinafter referred to as “this policy”) applies to the store-related products and services we provide. If a specific product or service we offer has a separate privacy policy or user service agreement, such privacy policy or user service agreement shall take precedence. If the privacy policy and user service agreement of a specific product or service do not cover specific personal information processing matters, the relevant provisions of this policy shall apply. If a product or service provided by our affiliated companies uses our products or services but does not have a separate privacy policy, this policy shall also apply to that part of the products or services.

Please read this policy carefully (especially the bolded content) and understand our rules for handling your personal information. We will follow the current laws and regulations and handle your personal information in a legal, proper manner and in good faith. If you have any questions about this policy, please contact us through the contact information published on our platform.

This policy will help you understand the following:

I. How We Collect and Use Your Personal Information

II. How We Use Cookies and Similar Technologies

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

IV. How We Protect and Store Your Personal Information

V. How You Can Manage Your Personal Information

VI. Protection of Personal Information of Minors

VII. Notice and Revision

VIII. Contact Us

I. How We Collect and Use Your Personal Information

Personal information refers to various types of information recorded in electronic or other forms that are related to identified or identifiable natural persons, excluding information that has been anonymized.

We will follow the principles of legitimacy, propriety, and necessity, and collect and use your personal information, as well as personal information obtained from third parties, for the purposes stated in this policy when you use our products and services. If we intend to use your personal information for purposes not stated in this policy, or use the information collected for specific purposes for other purposes, we will inform you in a reasonable manner and obtain your consent again before use.

Collection and Use of Personal Information

When you use our products/services, we need to collect and use the following personal information:

1. Registration and Login

When you register an account and log in to our platform via your mobile phone number, you need to provide us with your mobile phone number to complete account creation and verification.

If you choose to bind your account registered on our platform with your email address for subsequent email login, we will collect your email address and verify your identity by sending an email verification code to that email.

After registering an account, you may choose to provide additional information such as your nickname, gender, birthday, location, and preferred language to complete your profile. However, not providing this information will not affect your ability to register an account on our platform.

2. Purchase of Products

Online Shopping: When you make a purchase on our official store, in order to ensure the safe delivery of the products you have purchased, we need to collect your name, phone number, shipping address, bank card information (if you choose to pay by credit card), invoice title, and taxpayer identification number (if you choose to request an invoice).

Official Store Reviews: If you choose to upload a review on our official store, we will collect and display the content of your review and the type of product you purchased. Your nickname will be displayed in a de-identified form.

3. Services and Support

When you apply for after-sales service, in order to accurately diagnose the issue and provide repair services, we need to collect information about your product purchase, problem description, and any relevant screenshots or videos.

When you contact us through online consultation, email, customer service phone, or any written form to seek support or ask questions, we may collect records of your communication with our customer service representatives in order to resolve your issues.

4. Security Operations and Operational Analysis

1) To maintain the normal, stable, and secure operation of our products or services, we will collect and use necessary device and log information.

2) To analyze the stability of the products and services we provide, we need to collect and use device information and network conditions. Therefore, when you access our platform’s web pages or use our platform’s services through a mobile electronic device (including smartphones or tablet computers, etc.) via an app or browser, we will collect information related to your device’s IP address and mobile electronic device, including device model, device identifiers (such as IMEI/ICCID/AndroidID/IDFA/OPENUDID/GUID/OAID/GAID).

To prevent phishing websites, fraud, cyberattacks, and malware, we will collect information about your internet usage habits and basic information about your frequently used mobile devices (for example, device terminal type, device terminal screen resolution, device network operator), and URL visit records to assess the risk level of your account. We may record some URLs that we consider risky for the purpose of detecting and preventing security incidents.

Please be aware that individual device information and usage log information do not constitute personal information when they cannot be used alone or in combination with other information to identify a specific individual. However, if we combine this non-personal information with other information to identify a specific individual or use it in conjunction with personal information, we will treat it as your personal information and handle and protect it in accordance with this Privacy Policy during the period of combination.

Circumstances Where Consent Is Not Required by Law:

Please understand that in the following circumstances, according to laws and regulations, we may process your personal information without obtaining your authorization:

1. When it is necessary to enter into or perform a contract at your request;

2. When it is necessary to fulfill statutory duties or obligations, such as those directly related to national security, defense security, criminal investigation, prosecution, trial, and enforcement of judgments;

3. In the event of a sudden public health emergency, or in an emergency situation where it is necessary to protect the life, health, and property safety of natural persons;

4. When processing personal information within a reasonable scope for the purpose of implementing news reporting, public opinion supervision, etc., for the public interest;

5. When processing personal information that you have made public on your own, or other personal information that has been legally disclosed (such as personal information disclosed through legal news reporting, government information disclosure, and other channels);

6. Other circumstances stipulated by laws and regulations.

Personal Information Usage Rules

1. We will use the collected personal information for the purposes listed in this policy to achieve the functions of our services.

2. When we intend to use your personal information for purposes not stated in this policy, or use the personal information collected for specific purposes for other purposes, we will seek your express consent in advance. Please understand that the products and/or services we provide to you will be continuously updated and changed. If you choose to use other products and/or services not listed in this policy, we will inform you in detail about the purpose, method, and scope of the information collection through agreements, page prompts, or other means before collecting your personal information and obtain your consent. If you do not agree to provide the aforementioned information, you may not be able to use that particular product and/or service, but this will not affect your use of existing products and/or services.

II. How We Use Cookies and Similar Technologies

Cookies and similar device information identification technologies are widely used on the Internet. We may use small data files to identify your identity when you visit our platform or use our platform’s services, thereby eliminating the need for you to repeatedly enter registration information, or helping to determine the security of your account. These data files may be Cookies, Flash Cookies, or other local storage provided by your browser or associated applications (collectively referred to as “Cookies”).

The primary use of Cookies is to enhance your experience when visiting our platform or using our platform’s services, provide customized display options, generate statistical reports on web activities, or ensure the security requirements of software and websites. We also use Cookies to pre-load relevant content.

You can configure your browser to disable Cookies or to alert you when a website uses Cookies. However, if you disable Cookies, you may not be able to use the full functionality of our platform or website.

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

Sharing of Personal Information

To provide you with better, more optimized, and more personalized services, or to jointly provide services, or to prevent internet fraud, our affiliates, partners, or other third parties may share your personal information with us in accordance with the law, your agreement, or with your consent. Please be aware that you have the right to refuse our sharing of your personal information with third parties. If you refuse to allow us to share your information with third parties, you may not be able to use certain functions. Except for the following circumstances, we will not share your personal information with third parties:

1. With your prior consent or authorization;

2. As required by laws and regulations, or by administrative and judicial departments for compulsory or public interest purposes;

3. Within the scope permitted by laws and regulations, to safeguard the interests, property, or safety of you, our affiliates, partners, other users, or the general public from harm;

4. Only by sharing your personal information can we achieve the core functions of our products and/or services or provide the services you need;

5. In accordance with the relevant agreements signed with you (including online electronic agreements and corresponding platform rules) or other legal documents.

Transfer of Personal Information

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

1. With your prior consent or authorization;

2. In accordance with the relevant agreements signed with you or other legal documents;

3. If we need to transfer personal information due to reasons such as merger, division, dissolution, or declaration of bankruptcy, we will inform you of the name or surname of the recipient and their contact details. The recipient will continue to fulfill this policy and other legal obligations. If the recipient changes the original processing purposes or methods, they will obtain your consent again.

Public Disclosure of Personal Information

We will only publicly disclose your personal information under the following circumstances, and we will take security protection measures that meet industry standards:

1. With your consent;

2. As required by laws and regulations, legal procedures, litigation, or mandatory requirements from government authorities.

IV. How We Store and Protect Your Personal Information

Storage Period

We will only store your personal information for the period necessary to achieve the purposes stated in this policy and for the duration required by laws and regulations and regulatory provisions, unless there are mandatory retention requirements under the law. For example, the E-Commerce Law of the People’s Republic of China requires that information on products and services, as well as transaction information, be retained for no less than three years from the date of transaction completion. After the retention period has expired, we will delete or anonymize your personal information in accordance with applicable laws.

If we cease operations or services, we will promptly stop collecting your personal information and comply with relevant legal requirements to notify you in advance. After the termination of services or operations, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations or regulatory authorities.

Storage Location

To ensure that you can use the services provided by the store normally and that the products you purchase can be safely delivered, the personal information we collect and generate during the operation will be stored on servers located in North America. We will follow the requirements of U.S. law and enter into contracts with overseas recipients in accordance with the standard contracts formulated by the national cyberspace administration to ensure that your personal information receives protection equivalent to that within China. For example, we will use encryption technology to enhance the security of personal information, use trusted protection mechanisms to prevent personal information from being maliciously attacked, deploy access control mechanisms to ensure that only authorized personnel can access personal information.

Security Protection Measures

We have taken security protection measures that meet industry standards and are reasonably feasible to protect your information from unauthorized access, public disclosure, use, modification, damage, or loss. We will take the following measures to ensure the security of your data:

1. Use encryption technology to enhance the security of personal information, and protect the data exchanged between your browser and the server with TSL protocol encryption, providing HTTPS protocol for secure browsing;

2. Use trusted protection mechanisms to prevent personal information from being maliciously attacked;

3. Deploy access control mechanisms to ensure that only authorized personnel can access personal information;

4. Conduct security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal information;

5. Establish a dedicated data compliance management system, processes, and organizations to ensure the security of information. For example, we strictly limit the scope of personnel who can access information, require them to comply with confidentiality obligations, and conduct audits.

We will take all reasonable and feasible measures to ensure that we do not collect irrelevant personal information. We will only retain your personal information for the shortest period necessary to achieve the purposes stated in this policy, unless otherwise stipulated by the laws and regulations of your location.

The internet environment is not one hundred percent secure. We will do our best to ensure the security of any information you send to us. If our physical, technical, or management protection facilities are compromised, resulting in unauthorized access, public disclosure, alteration, or destruction of information, and causing damage to your legitimate rights and interests, we will bear the corresponding legal responsibility. In the unfortunate event of a personal information security incident, we will strictly follow the requirements of the laws and regulations of your location to promptly inform you of the basic situation and potential impact of the security incident, the measures we have taken or will take to deal with it, suggestions for you to independently prevent and reduce risks, remedial measures for you, etc. We will promptly inform you of the relevant circumstances through email, letters, phone calls, push notifications, and other means. If it is difficult to inform each individual concerned with personal information one by one, we will take reasonable and effective ways to issue announcements. At the same time, we will also report the handling of personal information security incidents to the regulatory authorities in accordance with the requirements and fulfill other obligations stipulated by laws and regulations.

V. How You Can Manage Your Personal Information

We place great importance on the rights you have as a personal information subject and will do our utmost to protect your control over your personal information. However, please understand that if the personal information you apply for has exceeded the shortest period necessary to achieve the purposes stated in this policy or has already been deleted, we may not be able to respond to your personal information rights requests. The personal information rights you can exercise include:

Access, Correction, and Supplement of Personal Information

You have the right to access, correct, and supplement your personal information in accordance with the law. If you wish to view and edit the personal information in your account, you can log in to your account on our website and visit the personal profile, change password, modify bound email, and other related pages to perform operations. You can also contact customer service or send an email to pm@soundai.com.

Right to Deletion of Personal Information

You have the right to request the deletion of your personal information, except as otherwise stipulated by laws and regulations. You can delete some of your information through the paths listed in “(1) Access, Correction, and Supplement,” or apply to delete all your information by canceling your account. If we decide to respond to your deletion request, we will also notify, as far as possible, any third parties who have obtained your personal information from us (if any) to delete it in a timely manner, unless otherwise stipulated by laws and regulations or these entities have obtained your independent authorization. After you delete information from our services, due to applicable laws and security technology limitations, we may not be able to immediately delete the corresponding information from our backup systems. We will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.

Account Cancellation

You can apply to cancel your account through the “SoundAI APP,” by contacting customer service, or by sending an email to pm@soundai.com.

Right to Obtain a Copy of Personal Information

You have the right to obtain a copy of your personal information. You can contact us by contacting customer service or sending an email to pm@soundai.com. Subject to technical feasibility, such as matching data interfaces, we will provide you with data transfer pathways in accordance with legal requirements.

Restricting Automated Decision-Making

In certain business functions, we may make decisions solely based on automated mechanisms such as information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will provide appropriate explanations and solutions.

Notice and Revision

To bring you a better product and service experience, we will continue to strive to improve our products, services, and technology. When there are changes in new services and business processes, we may update our privacy policy to inform you of the specific changes. However, without your explicit consent, we will not restrict the rights you enjoy under this policy. We will publish the updated version on our website and remind you of the content updates through appropriate means before it takes effect. You are also encouraged to visit our platform to stay informed about the latest privacy policy.

For significant changes, we will provide more prominent notifications (we will use methods such as special prompts on browsing pages to explain the specific changes to the privacy policy).

Significant changes referred to in this policy include but are not limited to:

1. A significant change in our service model, such as the purpose of processing personal information, the types of personal information processed, the methods of using personal information, etc.;

2. Significant changes in our ownership structure, organizational structure, etc., such as business adjustments, bankruptcy mergers, and acquisitions that lead to changes in ownership;

3. Changes in the main objects of personal information sharing, transfer, or public disclosure;

4. Significant changes in your rights and the ways you exercise them in the processing of personal information;

5. Changes in the department responsible for handling personal information security, contact details, and complaint channels.

We will also archive the old versions of this policy, and you may request to review them.